Our Policy

In the event of damaged goods, which is rare but possible, Tomkat Movers will cover up to 30% of the job’s total cost to try to replace the item if the item is above $150.00. For any damaged item worth $150.00 or below we will cover the cost 100%. We are not liable for items that were left behind. It is within the customer’s best interest to do walk throughs of the pick-up location before the truck leaves. We cannot move money or jewelry. Tomkat Movers will not forcefully move furniture through tight spaces that may damage items. In the case of a tight fit the customer reserves the right to have the piece disassembled by the crew. If it is a piece that cannot be disassembled by our crew, Tomkat Movers works with other contractors that may be able to do so. Any damages that occur to items that are packed by owner are not covered by Tomkat Movers. TomKat Movers does not take any liability for Ikea furniture that is broken during assembly or during disassembly.